Carriage House Realty in Athens, GA

I don’t have much experience with the office staff directly (but when I’ve called they’ve been helpful, overall) so this review is mainly for the resident portal and maintenance staff. I’ve lived here 3 years and my maintenance requests are consistently taken care of in a timely manner and I’ve never had a poor experience with them. Does my rent increase every year? Yes. That sucks, but hey, thats a different systemic issue. Overall, a pretty good property management company who communicates well through email.

I rented at Whitehall Landing for about 4 years and my experience with them was overall extremely positive. The maintenance was very responsive and personable and actually did the necessary repairs. During my time there, I had to submit quite a few maintenance requests. My refrigerator had to be replaced twice, the dryer also had to be replaced, the entire hvac system inside and out had to be replaced over one Christmas break during a severe freeze. All these repairs were done promptly and professionally with quality work. Very friendly people. I’ve had a lot of bad experiences in the past with other landlords not actually fixing stuff or taking weeks to months to repair. Not Carriage House. The maintenance there was definitely A+. When I had to move out of my lease early, the office staff were very accommodating and fair about it. Everyone responded to my emails, calls, and maintenance requests in what I felt like was a reasonable amount of time throughout the duration of my time there. I generally experienced polite and courteous customer service. The townhome community itself was very nice and felt safe. I never had anyone steal a package or anything. Although my unit had older appliances and stuff it was very well-maintained. Very reasonable rent for the quality. I had no problems with bugs other than the occasional spider or beetle from outside. At one point some squirrels got inside the attic of my unit and began nesting and Riner was very nice about it and got a wildlife specialist to get them out of the unit. It was very quick. I would definitely recommend renting with Carriage House to a friend or anyone at all.

Riner Gay was very professional and kind. I’m leaving this review because you really don’t see this level of customer service with Athens realtors.

I’ve lived with Carriage House for two years now. They have been extremely friendly, easy to work with, quick to fix issues, and very, very personal. I’ve loved working with anyone in the office, they were extremely helpful in getting me out of a lease that I had already signed to move into a new, bigger place because a new roommate wanted to move in last minute. I knew I didn’t want to leave Carriage, they’ve treated me extremely well and will remember you and treat you like a close friend. Rent is extremely reasonable, maintenance is done regularly and promptly, the grounds are kept well, and employees are friendly and knowledgeable. I’ve had nothing but positive experience through them and just signed my lease for my 3rd year with them!

The maintenance team came within two hours of putting in a request and calling about a leak. They fixed it pretty quickly also. The lady on the phone (I think her name was Kirsten?) was very kind and kept me updated about the maintenance situation. Every time I’ve come to the office, the lady at the front desk has also been very helpful. My one complaint is that it can be difficult to get a hold of anyone on the phone sometimes and a roommate has told me they don’t return her calls sometimes when she leaves a message.